SINGAPORE, 23 Feb 2023 — Leading multi-category classifieds and recommerce marketplace in Greater Southeast Asia, Carousell will swiftly suspend the sale of Taylor Swift concert tickets on its platform across all six of its markets ahead of the global superstar’s upcoming concert in Singapore. 

Noting the rise in ticket scams in the lead up to many of Taylor Swift’s shows across her global tour, as well as Singapore being the only stop in Southeast Asia, Carousell will be suspending ticket sales from 23 Feb to 9 Mar 2024, and removing existing listings on the platform by 26 Feb. While a vast majority of ticket listings are from genuine sellers, given the unique case of Taylor Swift’s Eras tour, Carousell has made the one-off exception to adopt this approach, and apologises for the inconvenience caused. 

“Selling concert tickets is not prohibited in our community guidelines as we are an open and inclusive marketplace. However this concert is unique in that we expect many overseas concert goers who may not know how to adequately protect themselves from local scam tactics. Additionally, we realise that the two weeks leading up to the Eras tour shows are prime for scammers taking advantage of last-minute panic buying of concert tickets. Hence we are stepping in to do our part to manage the situation in our platform, and working very closely with the Singapore Police Force. We are monitoring the situation vigilantly and taking action against scammers,” said Su Lin Tan, Chief of Staff, Carousell.

Given the nature of a consumer-to-consumer platform where listings are user generated, Carousell will be using a mix of AI detection and manual moderation to detect and remove listings. Users are also encouraged to help report any listings directly through the ‘Report Listing’ feature that’s available on both the web and the app. The manual moderation team will review these reports within 24 hours from when it’s being reported.

To reinforce safer transactions in the Tickets & Vouchers category, Carousell has made it mandatory since 3 October 2023 for all Singapore sellers to verify their identities via Singpass before being able to list in the Tickets & Vouchers category. Additionally, the platform has put up advisories in the Tickets & Vouchers category to educate users how to transact safely. 

While Carousell does not stop genuine consumers from transacting, the platform urges buyers to do their background checks on any deal. Buyers who purchase tickets from third-party vendors will generally increase the risk of dealing with scammers, who may be selling counterfeit or stolen tickets. Ticket buyers on our platform are encouraged to arrange for physical meet-ups to verify the authenticity of the tickets before making any payment. For users who are looking to sell their tickets with genuine intent, Carousell strongly urges them to check and adhere to the reselling terms and conditions laid out by the official channels. These are likely to be found on the ticket itself or on the organiser’s website. 

About Carousell

Carousell is a multi-category classifieds and recommerce marketplace that makes selling as easy as taking a photo, buying as simple as chatting. Carousell is available in Singapore, Hong Kong, Indonesia, Malaysia, the Philippines and Taiwan. The Carousell marketplace has a diverse range of products across a variety of categories, including cars, lifestyle, gadgets and fashion accessories. Download the app for iOS or Android, and visit www.carousell.com for more information.

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